All our leather materials come with Lifetime Guarantee* when used under normal conditions and for the purpose intended.
All are covered by a 2- year manufacturing warranty from the day they were bought, when used under normal conditions and for the purpose intended. This warranty covers faults in materials and workmanship and doesn’t apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
Try not to over stuff your Looope bags or put things in there that don’t belong. If you do put more cards in there than recommended, things can stretch out of shape and put undue stress on the stitching and other materials.
In order to make a warranty claim, you need to have purchased your Looope through our website and you must provide proof of purchase.
This warranty sits alongside the Consumer Guarantees Act of New Zealand.
How do I make a claim?
Please email email@example.com with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.